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Shipping & Returns


Crystal and Gifts Online is a subsidiary of Cornerstone Emporium, LLC, and ships its products from a variety of locations within the USA. All o
rders received during the weekend cannot be processed and prepared for shipping until the following Monday. We will notify you immediately if an item becomes out of stock or discontinued. In most cases if an item is listed on the website, it is available for immediate shipment. You will be emailed the delivery confirmation on your shipment.


RETURN POLICY
Crystal and Gifts Online stand behind our products and offer a 100% satisfaction guarantee on any defective or damaged products or you are unhappy with your purchase within 15 days of shipment.Please keep in mind that any PERSONALIZED ITEMS cannot be returned or exchanged. We offer high quality merchandise and are sure you will love your purchase.

If you need to return an item for whatever reason, please contact us via e-mail (customerservice@crystalandgfitsonline.com) and include your phone number, the order number and a valid e-mail address for instructions on which warehouse to return your item(s).

Returns must be packaged in the original packaging and be in re-sellable condition. The customer is responsible for shipping costs unless we are at fault. If the item was damaged during shipment to you,please remember to file a claim with the delivery agent.

SHIPPING DETAILS 
If shipping outside the continental United States, please contact Customer Service via e-mail for a quote of the shipping charges. We do ship to Hawaii & Alaska.

We ship by either USPS, FEDEX or UPS. We are aware that many first time customers have concerns about safe delivery of fragile glass. We are in the business of shipping glass and have developed a packing method that is very reliable. We package each art glass piece with materials which protects the art glass piece. We ship hundreds of art glass pieces every year and we have rarely experienced any breakage.All items on this website will be shipped within 2-3 days, Monday-Friday,except during the peak season (Holidays) shipping time could be up to 5 - 7 days. Orders received on Weekends or Holidays will be processed on the next business day. Delivery to the carrier constitutes delivery to the customer. If you would prefer to pay by check or money order, please contact us first (561-248-7301). Shipping charges (if applicable) are not refundable unless the carrier has failed to meet the delivery commitment outlined in their shipping guide.

Please make sure that you have provided us with a correct and "deliverable" mailing address. WE DO NOT SHIP TO POST OFFICE BOXES.We reserve the right to cancel an order at our discretion if an item is priced incorrectly, out-of-stock or discontinued. A prompt refund will be made upon cancellation by the method paid.

PAYMENT TERMS
We accept following credit cards: Mastercard, VISA, Discover and American Express and Paypal. Prices are subject to change without notice. All items are subject to prior sale.Terms of Payment are within Crystal and Gifts Online's sole discretion, and unless otherwise agreed to by Crystal and Gifts Online, payment must be received by Crystal and Gifts Online prior to acceptance of an order. Payments for products and services may be made by credit card or other pre-arranged payment methods. Orders are not binding until accepted by Crystal and Gifts Online.

PayPal (VERIFIED) 
We understand our customers want their online transactions to be simple and secure. For your convenience, we offer PayPal. Along with ease, we know how important security is for you when making transactions online. To increase security our account is through PayPal, so you can feel secure when using their syste
m to make payment to Crystal and Gifts Online, subsidiary of Cornerstone Emporium. LLC.  During checkout, on the paypal page just look for the text in the left column that says, 

'Don't have a paypal account? No problem, continue checkout'. 

There has been a lot of news lately about a security problem commonly known as the "Heartbleed Bug".  We take the responsibility of keeping your personal information and financial details protected very seriously and is our top concern. PayPal is the payment gateway we use to keep your financial details and they have reassured us that your information is secure.

They have issued a statement and you can read it at:https://www.paypal-community.com/t5/PayPal-Forward/OpenSSL-Heartbleed-Bug-PayPal-Account-Holders-are-Secure/ba-p/797568 also you can see what internet companies you may need to change your passwords.

Check:http://mashable.com/2014/04/09/heartbleed-bug-websites-affected/.

Please feel confident about shopping with Crystal and Gifts Online.

Sales Tax 
Florida - 7.5% to cover all counties.


We reserve the right to make changes to our policies with or without notice.

 

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